WEBSITE POLICIES
Returns, cancellations & no-refund policy
Last updated: 1 November 2026
This policy applies to digital marketing services provided by ncs digital fze llc, United Arab Emirates, subject to the written service agreement and applicable law.
No-refund policy
All service fees are non-refundable except where applicable law requires otherwise. This includes change-of-mind requests and dissatisfaction with marketing outcomes alone. We do not guarantee rankings, ad approval, reach, followers, leads or sales.
Mandatory rights come first
This policy does not remove any non-waivable consumer rights or remedies under applicable law, including remedies for services not provided or not supplied as legally required. Where a refund or other remedy is legally required, we will honour that obligation. This policy does not prevent you from raising a legitimate complaint or payment dispute.
Returns and exchanges
We provide services, not physical goods. There is nothing to ship back, and physical returns or exchanges do not apply.
Before you pay
This website does not accept payments or online orders. Before any payment, obtain and review a written service agreement stating the work, fees, timing, advertising spend and cancellation terms, including this no-refund policy. No fee is due merely because you have contacted us.
Cancelling or changing work
Send any request to cancel, pause or change services to support@ncsmarketingagency.digital. Cancellation and any future fees are governed by the agreed scope and written cancellation terms. Cancellation does not by itself entitle you to a refund of fees already paid, except where required by applicable law. Do not assume an email request has changed the scope until it has been confirmed in writing.
Advertising and other third-party charges
Amounts paid directly to an advertising platform or another provider are subject to that provider’s terms and applicable law. We cannot promise a refund on its behalf. Any authorised spend handled through us must be addressed in the written service agreement.
Service concerns and legally required refunds
Contact support@ncsmarketingagency.digital with your name, agreement or invoice reference and a description of the issue. Do not include full card details. We will review the issue against the agreed scope and applicable law. Where a refund is legally required, the amount, method and timing will follow that obligation and the relevant payment provider’s processing requirements.
Questions
For policy questions or support, email support@ncsmarketingagency.digital. Read this policy together with our Terms & Conditions.